Frequently asked questions about Carpet Cleaning
1. What kind of services do you provide?
We pride ourselves on carpet and upholstery cleaning services.
We have many satisfied customers and provide cleaning solutions for any size homes, and we guarantee to meet your satisfaction.
We get most of our work through word of mouth so we ensure the quality of our work is up to high standard.
2. Are you and your cleaners insured?
Yes we are fully insured.
3. What if something is damaged when my home is being cleaned?
It is our top priority to ensure that we do not cause any damage to your home, however sometimes accidents do happen. If something is damaged we will make every effort to repair or have the item replaced.
4. Can I specify the day for the cleaning?
Yes, we do everything we can to work round your schedule and to ensure we arrive on time.
5. Who will be cleaning my home?
Our fully trained carpet and upholstery cleaning experts who are fully insured they have been through background checks and a strict selection process. Each expert has graduated from an advanced training course in professional carpet and upholstery cleaning, expert stain removal and leather cleaning so you will get the best results every time.
6. Do you move furniture?
We suggest that you move small objects, lamps, ornaments, side tables etc. We will move most of the furniture sofas, chairs, tables etc as we work. Large items of heavy furniture, bookcases, entrainment centre’s we work around. Because of health and safety reasons our experts do have the right not to move any pieces of furniture or household object they do not feel comfortable with.
7. How long will it take for my carpet or furniture to dry?
Carpet and upholstery are complicated surfaces. The type of fibre and manufacture are factors to consider therefore it is difficult to predict the drying time as humidity and airflow are also factors to take into account. We will leave your carpets and upholstery as dry as possible, however for your carpets and upholstery to be completely dry we’d say no longer than 4-6 hours. If you do need your carpets and upholstery dried sooner, please let our expert know and he will use the appropriate cleaning system.
8. How long before I can walk on my carpet?
You can walk on your carpet immediately but it is recommended that you limit traffic until completely dry.
9. Are the products you use safe?
Yes. The products that we use are entirely safe and child/pet friendly. We have material safety data sheets on all products that we use.
10. What about pets and children?
Again, all the products that we will use are child and pet friendly. Pets and children are completely safe, although we do recommend that they are kept away from carpets and furnishings until they are completely dry.
11. Will your services help my allergies?
Yes. Having your carpets and upholstery cleaned removes dirt and pollutants, which makes for a friendlier breathing environment. Your carpets and upholstery does a valuable job by acting as a filter, trapping air pollutants like pollen, chemicals, tars, bacteria, fungi, cigarette smoke, and residues. Carpets and upholstery can become heavily infested with dust mites whose droppings can trigger asthma attacks. All these pollutants should be removed with regular professional cleaning.
12. Does cleaning your carpet make it wear out faster?
No, the dirt acts as an abrasive when trapped in your carpets and upholstery and should be removed to reduce wear, and so that they stay cleaner for longer.
13. Would it be advisable to have a fabric protector applied after cleaning?
Yes, our company as well as carpet manufacturers highly recommend that you reapply a protector after professional cleaning to restore the original stain resistance. Many manufacturers even require fabric protection as part of the warranty on the carpet.